Last updated: July 22, 2026
Digital product refund policy
Because our products are delivered as instant, downloadable digital files, all sales are generally final once the download is available. This policy protects the creators behind our products and the integrity of our library.
When we can help
If you have a duplicate charge, cannot access an eligible download, or receive a file materially different from its description, please contact us at hello@phasedigital.co within 14 days of purchase. We will investigate and work toward a fair resolution.
Before you purchase
Please review the product description, compatible software, included files, and licence terms before checkout. If you are unsure whether a product suits your workflow, contact us before purchasing and we will gladly help.
How to request support
Include your order number, purchase email, and a short description of the issue. This helps us resolve access and file-related questions quickly.